Disclaimer
It is provided on a confidential basis. The information and data presented in this document are not to be considered as an offer or solicitation to buy, sell or subscribe to any securities, financial instruments or product. This document is exclusively intended for EU professional investors and investors who wish to grow their trading portfolio.
This document is intended only to provide a general status overview of kucoin company. The recipient of this document should make an independent investigation of the information described herein, including consulting your tax, legal, accounting or other advisors about the matters discussed herein. The information contained herein is provided for informational purposes only, is not complete, and does not contain certain material information about kucoin company, its affiliates and its products. Information, opinions and estimates expressed in this document reflect a judgment at its original date of publication and are subject to change without notice.
We go to extraordinary efforts here at kucoin company to ensure that the data within our trading accounts are accurate and up-to-date. We have unique relationships with many financial institutions who provide us with product information starting from before an official crypto announcement through to its launch. Where possible, we verify this information during our review process. Additionally, we love account management so we're always checking and double checking our data, often in combination with user feedback from you, our readers. If a particular pricing pack is vital to you, we always recommend contacting our support team and the best way to start is by visiting their website directly. This document may not be reproduced (in whole or in part), transmitted, modified, or used for any public or commercial purpose without the prior written permission of kucoin company.
1. INTRODUCTION
SuperKuCoin will respond to all law enforcement requests from authorised law enforcement officials with proof of authority. These Law Enforcement Request Guidelines outline how authorised law enforcement officials can engage and contact us to request customer information.
To facilitate processing, we require the requests be addressed to SuperKuCoin. If unsure which entity to address, please include all relevant legal entities and documents, especially in cross-border matters.
2. LAW ENFORCEMENT
SuperKuCoin cooperates with law enforcement requests from all jurisdictions in accordance with our Terms of Use, Privacy Policy, and applicable laws. Submit all requests via the KuCoin Information Request System at kucoin.com/legal/requests. Ensure compliance with the guidelines below.
3. REQUIRED INFORMATION
For international law enforcement, provide the following:
- Name of the law enforcement authority, and country.
- Proof of authority:
- Photo ID (e.g., badge, police ID)
- Document showing authorization to request info and your role
- Email address with a government domain
- Official request (e.g., subpoena, court order) in English — must be signed/sealed (no digital signatures)
- User identifiers (name, email, phone, User ID, transaction hashes, etc.)
- Copyable format (PDF, Word, Excel, or email text)
- Flow of funds
- Disclosure indication (if request will be shown to the user)
- For freezing requests:
- Duration of freeze (30-day default if not specified)
- Disclosure policy (can freeze be disclosed to user?)
All documents and communication must be in English.
4. EMERGENCY LAW ENFORCEMENT REQUESTS
Use URGENT REQUEST in the subject line for emergencies.
Submit a Request
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Seychelles